How does Amazon Alexa Built-in work with my Lincoln?

Amazon Alexa Built-in*, delivered through SYNC®** 4 with Enhanced Voice Recognition, allows you to interact with your vehicle using your voice, making it easier to play music, get directions, check traffic, manage home smart devices, and more. 

Getting Started with Alexa Built-in

Select a topic from the drop-down options below to learn more about Alexa Built-in.

Alexa Built-in Features

Combined with the Lincoln Way®† App, you can:

  • Start/stop your engine.
  • Lock/unlock your doors.
  • Check your vehicle range.
  • Check your tire pressure.

Combined with Lincoln Premium Connectivity,†† you can:

  • Stream music and long-form news.
  • Listen to podcasts and audiobooks.
  • Play games.
  • Customize your Alexa flash briefings.

Alexa Built-in Requirements

To use Alexa Built-in, you must have:

Note: Amazon Prime is not required to use this feature.

Setting Up Alexa Built-in

Important: Your vehicle must be parked and running, and in an open location (e.g., free of overhead foliage, ceilings, etc.). 

  1. Tap Settings or the Home icon on your vehicle's SYNC screen.
  2. Press Amazon Alexa.
  3. Select Get Started or Yes to view the QR code for the Amazon login page.
  4. Scan the QR code using your mobile device, tablet, or computer. For manual entry, use the site https://amazon.com/us/code.
  5. Log in to your Amazon account. 
  6. Enter the code provided on your SYNC screen.

A confirmation screen will appear advising Alexa is now enabled, and you will have access to additional Amazon Alexa settings on your vehicle. 

Important: If a code does not appear on your screen, contact Amazon for assistance. 

Using Amazon Alexa Built-in

Say “Alexa,” followed by your question or command.

If Listen to Wake Word is turned off, press the Push to Talk button on the steering wheel. After the tone, simply say “Alexa,” followed by your question or command.

Alexa Built-in Subscription Details

With the purchase of a new vehicle, you will be enrolled in a complimentary:

  • 3-year trial of Alexa Built-In that begins on your warranty start date. 
  • 30-day trial of Lincoln Premium Connectivity that begins on your warranty start date and receives in-app notifications to confirm feature activation.

Note: A credit card is not required to begin a Connected Services trial. Alexa Built-In and Lincoln Premium Connectivity are part of the Connected Services bundle.

You can purchase a Connected Services plan that is paid monthly based on your enrollment purchase date. Canceling a paid subscription before it expires entitles you to a prorated refund for the remaining days of the month. 

You can access, view, and manage Connected Services through the Lincoln Way† App or the Lincoln Connected Services website.

Additional Information

What is SYNC 4?
What is the Lincoln Way App?
How do I set up Alexa Built-in on my Lincoln?

*Eligible vehicles receive either three or four years of complimentary access to Alexa Built-in. Lincoln Premium Connectivity offered on eligible vehicles as a one year complimentary trial. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. Certain Alexa functionality is dependent on smart home technology. Eligible vehicles receive either three or four years of complimentary access to Alexa Built-in. Lincoln Premium Connectivity offered on eligible vehicles as a one year or four year complimentary trial. Trials begin upon new vehicle warranty start date. Access to Alexa Built-in requires an Amazon account, SYNC® 4 with Enhanced Voice Recognition, and Lincoln Connect®, activated through the Lincoln Way® App (see Lincoln Connect Terms for details). Some Alexa Built-in features require Lincoln Premium Connectivity Connected Service plan or Wi-Fi® network. Connected Services and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Lincoln Way App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

**Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear.  Not all features are compatible with all phones.

†Lincoln Way® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

††For 21-24MY vehicles with SYNC® 4:
Eligible vehicles receive either three or four years of complimentary access to Alexa Built-in. Lincoln Premium Connectivity offered on eligible vehicles as a one year complimentary trial. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. Eligible vehicles receive three or four years of complimentary access to Alexa Built-in. Lincoln Premium Connectivity offered on eligible vehicles with a complimentary trial period that may vary by model. Trials begin upon new vehicle warranty start date or completion of the software update. Access to Alexa Built in requires an Amazon account, SYNC® 4 Technology with Enhanced Voice Recognition (available on select vehicles), and Lincoln Connect® activated through the Lincoln Way® App (see Lincoln Way Terms for details). Some Alexa Built-in features require Lincoln Premium Connectivity Connected Service Plan or Wi-Fi® wireless network. Connected Services and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Lincoln Way App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

††For 24MY+ vehicles with Lincoln Digital Experience System:
Eligible vehicles receive either three or four years of complimentary access to Alexa Built-in. Lincoln Premium Connectivity offered on eligible vehicles as a one-year or -four year complimentary trial. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. Eligible vehicles receive either three or four years of complimentary access to Alexa Built-in. Lincoln Premium Connectivity offered on eligible vehicles as a one-year or four-year complimentary trial. Trials begin upon new vehicle warranty start date. Access to Alexa Built-in requires an Amazon account, Lincoln Digital Experience, and Lincoln Connect® activated through the Lincoln Way® App (see Lincoln Way Terms for details). Some Google Assistant, Google Maps, Google Play, and Alexa Built-in features require Lincoln Premium Connectivity Connected Service Plan or Wi-Fi® network. Connected Services and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Lincoln Way® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

‡Lincoln Connect®, the Lincoln Way® App., and complimentary Connected Service are required for remote features (See Lincoln Way Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi® hotspot. 

Amazon and Alexa are trademarks of Amazon.com, Inc. or its affiliates.

Google, Google Assistant, Google Maps and Google Play are trademarks of Google LLC. Google Assistant and some related features are not available in all languages or countries.

Wi-Fi is a registered trademark of Wi-Fi Alliance®.

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